Please arrive no earlier than 5 minutes prior to your scheduled appointment time. Thank you for your understanding, as we may be busy with other clients. Please note that minors receiving treatment are required to have a parent or guardian attend their appointment.
Child care is not available at the clinic, please make seperate arrangements for child care to ensure you can enjoy your treatment.
If you are late, your appointment begins at the time it was scheduled to begin, and ends at the time it was scheduled to end. We are not able to extend your appointment time in case of clients being late.
Please note Direct Billing will be discontinued December 1, 2022. Clients are responsible to pay for their treatment in the clinic, and to submit their claims for reimbursement to their insurance provider directly, and will continue to be provided with insurance receipts to do so. Treatments including Registered Massage Therapy, RAPID-NFR, and Manual Lymphatic Drainage are eligible for insurance reimbursement.
24 hours notice is required to reschedule or cancel an appointment. A credit card is required on file at the time of booking to confirm your appointment, and your card information is securely stored and will not be charged in advance of your treatment. If adequate notice is not provided, or your appointment is not attended without notice or a valid reason, 100% of the treatment cost will be applied to the card on file. We appreciate your understanding, as your appointment time is held specifically for you, and is difficult to fill upon last minute cancellation.